Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the Soflera website and any purchases you make from Soflera (“Soflera,” “we,” “us,” or “our”). By accessing our site or placing an order, you agree to these Terms. If you do not agree, do not use the site.
1. Eligibility and Use of the Website
You must be at least 18 years old (or the age of majority in your state) to place an order. You agree to use the site for lawful purposes only and not to misuse, disrupt, or attempt to access our systems without authorization.
2. Products and Important Disclaimer
Soflera sells non-prescription eyewear. Our products are designed for everyday comfort in modern light environments, such as screens and indoor lighting. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have vision problems, eye pain, headaches, or concerns about your eyesight, consult a licensed eye care professional.
3. Orders, Acceptance, and Cancellations
Order Acceptance: Your order is not accepted until we confirm it and process payment. We may refuse or cancel orders at our discretion, including for suspected fraud, pricing errors, or inventory issues.
Cancellations: If you need to cancel, contact us immediately. If the order has already been processed or shipped, it may not be possible to cancel, and you may need to follow the return process instead.
4. Pricing, Taxes, and Promotions
Prices: Prices are shown in U.S. dollars unless stated otherwise.
Taxes: Sales tax may be added based on your shipping address and applicable law.
Promotions: Promo codes, discounts, and offers may have conditions and expiration dates. Unless stated, promotions cannot be combined.
5. Payment
We accept payment methods shown at checkout. Payments are processed by third-party payment processors. Soflera does not typically store full payment card numbers. You represent that you are authorized to use the payment method submitted.
Shipping and Delivery
Processing times: Orders are typically processed within [X business days]unless stated otherwise.
Shipping times: Shipping timelines shown at checkout are estimates and may vary due to carrier delays, weather, peak seasons, or other factors outside our control.
Address accuracy: You are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address, reshipping fees may apply.
6. Returns and Exchanges
Our Returns Policy is incorporated into these Terms. In general:
Returns may be accepted within [X days]of delivery for eligible items in original condition and packaging.
Items marked Final Sale are not eligible for return or exchange.
Refund timing depends on inspection and your original payment method.
For full details, see our Returns Policy page. If you have a damaged or incorrect item, contact us within [X days]of delivery.
7. Product Care and Use
You are responsible for the proper care and handling of your eyewear. Normal wear and tear, scratches, accidental damage, misuse, or improper cleaning may not be covered by returns or replacement policies.
8. Intellectual Property
All content on this site, including product names, logos, designs, photos, videos, text, graphics, and site layout, is owned by Soflera or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or use our content without written permission.
9. User Content and Reviews
If you submit reviews, photos, or other content (“User Content”), you represent that you have the right to share it. By submitting User Content, you grant Soflera a non-exclusive, royalty-free, worldwide license to use, display, reproduce, modify, and distribute that content for business purposes, including marketing, unless prohibited by law.
We may remove User Content that violates these Terms or applicable law.
10. Prohibited Conduct
You agree not to:
Use the site for unlawful purposes.
Attempt to hack, scrape, or disrupt the site.
Submit false information or impersonate others.
Interfere with payments, checkout, or order integrity.
Post harmful, abusive, or infringing content.
11. Disclaimer of Warranties
The site and products are provided “as is” and “as available,” to the fullest extent permitted by law. We do not guarantee the site will be uninterrupted or error-free. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Some states do not allow certain disclaimers, so parts of this section may not apply to you.
12. Limitation of Liability
To the fullest extent permitted by law, Soflera will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products. Our total liability for any claim will not exceed the amount you paid Soflera for the product(s) giving rise to the claim.
Some states do not allow limitations of liability, so parts of this section may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Soflera and its officers, directors, employees, and agents from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the site, violation of these Terms, or infringement of third-party rights.
14. Privacy
Your use of our site is also governed by our Privacy Policy. Please review it to understand how we handle personal information.
15. Changes to These Terms
We may update these Terms at any time. Changes take effect when posted on the site. The Effective Date will reflect the latest version. Your continued use of the site after updates means you accept the revised Terms.
16. Contact Us
Questions about these Terms? Contact us:
