Returns Policy
We want you to feel confident in your Soflera eyewear. If something is not right, this Returns Policy explains how returns, exchanges, and refunds work for U.S. orders.
Return Window
You may request a return within [X] days of the delivery date shown by the carrier.
Eligibility Requirements
To qualify for a return or exchange, items must be:
• Unworn and unused
• Free of damage (no scratches, dents, or signs of wear)
• Returned in original packaging, including any included accessories
If returned items show wear or damage, we may deny the return or issue a partial refund, depending on the condition.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange.
Exchanges
If you want a different frame or lens tone, you can request an exchange within the return window, subject to availability. If the requested item is out of stock, we can issue a refund instead.
How to Start a Return
To begin a return, contact us with:
• Your order number
• The email used at checkout
• The reason for the return (optional but helpful)
We will respond with instructions and, if applicable, a return label.
Return Shipping
• Return Shipping: [Free returns / A return label fee of $X will be deducted from your refund]
• If your return is due to a Soflera error (wrong item) or a confirmed defect on arrival, we will cover return shipping.
Refund Timing
Once your return arrives and is inspected, refunds are typically processed within [X business days]. Refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit.
Original Shipping Fees
Original shipping charges are [refundable / not refundable], except where required by law or when the return is due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [48 hours / X days] of delivery and include photos of:
• The item
• The packaging (if damaged)
• The shipping label (if relevant)
We will review and provide a replacement, exchange, or refund as appropriate.
Refused or Undeliverable Packages
If a package is refused or returned due to an incorrect address, we can reship it. Additional shipping charges may apply. If you choose not to reship, we may issue a refund minus shipping costs and any return shipping fees.
Contact
Questions about returns or exchanges?
